Terms and Conditions

1. Scope of Application

1.1 These Terms and Conditions apply to all contracts between Jessica Betke, operating under the business name JBPA, Dromersheimer Straße 22A, 55411 Bingen, Germany, Email: contact@jessicabetke.com (hereinafter referred to as “Coach”), and consumers (hereinafter referred to as “Client”) regarding the booking and participation in 1:1 coaching services.

1.2 These Terms and Conditions apply exclusively to the Coach’s 1:1 coaching services. They do not apply to any other services, programs, or products unless explicitly stated.

1.3 The Client is considered a consumer within the meaning of applicable law. Contracts with entrepreneurs within the meaning of § 14 BGB are not the subject of these Terms and Conditions.

1.4 The contract between the Coach and the Client is concluded via an online purchase process, in particular through the checkout system provided by ThriveCart, with payment processing via integrated payment providers such as Stripe and/or PayPal.

1.5 By completing the purchase process, the Client submits a binding offer to enter into a contract. The contract is concluded upon confirmation of the booking.

1.6 The Coach provides coaching and consulting services. These services do not constitute medical, psychological, or psychotherapeutic treatment and are not a substitute for such treatment.

1.7 The contractual language is English. If these Terms and Conditions are translated into other languages, the English version shall prevail.

1.8 Individual agreements made with the Client shall take precedence over these Terms and Conditions only if confirmed in writing by the Coach. Statements made during sales calls or other pre-contractual conversations are non-binding unless explicitly included in the contractual agreement.

2. Services and Scope of Coaching

2.1 The Coach provides 1:1 coaching services in the form of individual online sessions.

2.2 Each coaching session has a maximum duration of 90 minutes and is conducted remotely via video conferencing (e.g. Zoom).

2.3 The coaching is provided within a defined coaching period of three (3) months, starting from the individually agreed start date.

2.4 The specific scope of services, including in particular the number of sessions, the frequency of sessions (e.g. weekly, biweekly, or flexible scheduling), is determined individually and results from the respective offer or booking made by the Client.

2.5 If a fixed session schedule is agreed upon, sessions take place at the agreed times. If flexible scheduling is agreed upon, the Client is responsible for booking sessions independently via the provided booking system. The Coach does not guarantee the availability of specific time slots.

2.6 All coaching sessions must be completed within the agreed coaching period. Any sessions not used within this period expire without replacement or refund.

2.7 The coaching services are provided exclusively within the agreed time frame. There is no entitlement to services beyond the agreed duration or number of sessions.

2.8 Communication outside of scheduled sessions is limited to organizational matters (e.g. scheduling) and takes place via email or messaging services. The Coach does not provide ongoing support between sessions. Response times are typically within 48 hours on business days.

2.9 Coaching sessions may be recorded. Details regarding recordings and data usage are governed in Section 8.

2.10 The coaching does not include unlimited support, guaranteed results or specific outcomes, medical, psychological, or therapeutic treatment, or any form of done-for-you services.

3. Prices and Payment Terms

3.1 The price for the coaching services is determined individually and results from the respective offer and/or the product description displayed at the time of purchase.

3.2 All prices are stated exclusive of any applicable taxes, duties, or charges, unless explicitly stated otherwise. Any applicable taxes will be calculated and displayed during the checkout process.

3.3 Payment is processed via the checkout system provided by ThriveCart using integrated payment providers such as Stripe and/or PayPal. No alternative payment methods are offered.

3.4 The Client may choose between a one-time payment or a payment plan, if offered. Payment plans consist of a maximum of three (3) installments, payable on a monthly basis. The first payment is due immediately upon conclusion of the contract.

3.5 In the case of installment payments, the total agreed amount remains due in full, regardless of whether the Client makes use of the coaching services or terminates participation prematurely.

3.6 In the event of late payment or default, the Coach reserves the right to suspend the provision of services until all outstanding amounts have been settled. The Client remains obligated to pay the agreed total amount.

3.7 The Coach is entitled to charge statutory default interest as well as reasonable reminder fees in the event of payment default.

3.8 Payments already made are non-refundable, unless otherwise required by mandatory statutory provisions.

4. Scheduling, Appointments and Cancellation Policy

4.1 Coaching sessions are scheduled either as fixed appointments or via flexible booking, as agreed between the Coach and the Client.

4.2 Fixed appointments are agreed in advance. Flexible sessions must be booked by the Client via the provided booking system. The Client is solely responsible for booking appointments in a timely manner. Appointments are offered within the Coach’s available time slots as defined in the booking system. The Coach does not guarantee the availability of specific dates or time slots.

4.3 Appointments may be rescheduled or cancelled by the Client up to 24 hours prior to the scheduled session time by written notice (e.g. email or messaging). Requests made less than 24 hours before the scheduled session will be treated as a no-show.

4.4 In the event that the Client does not attend a scheduled session without timely cancellation, the session is forfeited without replacement or refund.

4.5 If the Client arrives late to a session, the session will still end at the originally scheduled time. The full session is considered delivered.

4.6 Clients with fixed appointment schedules may reschedule up to three (3) sessions within the agreed coaching period. From the fourth rescheduling onward, the Client forfeits the right to a fixed time slot and will be transferred to flexible scheduling. In such case, no claim to specific time slots exists.

4.7 Clients using flexible scheduling may reschedule sessions up to 24 hours prior to the scheduled session time. Sessions not cancelled within this timeframe are forfeited. The provisions of Section 4.3 remain unaffected.

4.8 All sessions must be booked and conducted within the agreed coaching period. The Client bears full responsibility for timely booking of sessions. Any sessions not used within the coaching period expire without replacement or refund.

4.9 The Coach reserves the right to reschedule appointments for valid reasons. In such cases, a reasonable alternative appointment will be offered. No further claims arise.

4.10 The Client is responsible for ensuring the technical requirements necessary for participation in online sessions, including a stable internet connection and functioning equipment. Technical issues on the Client’s side do not entitle the Client to a replacement session. If technical issues are caused by the Coach, a replacement session will be offered.

5. Client Responsibilities

5.1 The coaching provided by the Coach requires active participation, personal responsibility, and a willingness to engage on the part of the Client.

5.2 The Client is solely responsible for the implementation of any insights, strategies, or recommendations provided during the coaching.

5.3 The Coach does not guarantee any specific results or outcomes. The success of the coaching depends significantly on the Client’s commitment, decisions, and actions.

5.4 The Client agrees to provide truthful and complete information relevant to the coaching process and to actively engage in the sessions.

5.5 The Client acknowledges that coaching is a collaborative process and not a passive service. No entitlement exists to specific results, changes, or achievements.

5.6 The Client is responsible for their own physical and mental health. The Client confirms that they are in a condition suitable for coaching and will seek appropriate professional support if needed.

6. Liability

6.1 The Coach shall be liable without limitation in cases of intent or gross negligence, as well as for damages resulting from injury to life, body, or health.

6.2 In cases of slight negligence, the Coach shall only be liable for the breach of essential contractual obligations (cardinal obligations). In such cases, liability is limited to the typical, foreseeable damage at the time of contract conclusion.

6.3 Essential contractual obligations are those whose fulfillment is necessary for the proper execution of the contract and on whose compliance the Client may regularly rely.

6.4 Any further liability of the Coach is excluded to the extent permitted by law.

6.5 The Coach shall not be liable for the achievement of any specific results, outcomes, or success resulting from the coaching.

6.6 The Coach shall not be liable for decisions made or actions taken by the Client based on the coaching.

7. Confidentiality

7.1 The Coach undertakes to treat all personal and confidential information disclosed by the Client within the scope of the coaching as strictly confidential.

7.2 Confidential information includes all information relating to the Client’s personal, professional, or business circumstances that is not publicly known.

7.3 The obligation of confidentiality does not apply if the information is already publicly known, or the Coach is legally required to disclose such information.

7.4 The Client agrees to treat all materials, content, methods, and information provided by the Coach as confidential and not to share them with third parties.

7.5 All materials and content provided within the coaching are intended solely for the Client’s personal use. Any reproduction, distribution, or public sharing is prohibited without the prior written consent of the Coach.

7.6 The Coach is entitled to use anonymized insights, learnings, or results derived from the coaching for internal development and marketing purposes, provided that no conclusions can be drawn about the identity of the Client.

8. Recordings and Data Usage

8.1 The Coach may record coaching sessions for the purpose of internal quality assurance, training, and service improvement, provided that the Client has given explicit consent.

8.2 Recordings are used exclusively for internal purposes unless explicitly agreed otherwise.

8.3 The use of anonymized insights, results, or learnings derived from the coaching for internal development and marketing purposes is permitted, provided that no conclusions can be drawn about the identity of the Client.

8.4 Any use of recordings, excerpts, or content that allows identification of the Client, including but not limited to audio, video, or written testimonials, requires the Client’s prior explicit consent.

8.5 The Client grants such consent, where applicable, separately and explicitly, in particular via a dedicated consent declaration during the purchase process or thereafter.

8.6 The Client may revoke any consent given for identifiable use of recordings at any time with effect for the future.

9. Right of Withdrawal

9.1 Clients who are consumers are generally entitled to a statutory right of withdrawal of fourteen (14) days.

9.2 The withdrawal period begins upon conclusion of the contract.

9.3 The Client expressly agrees that the Coach may begin providing the coaching services before the expiry of the withdrawal period and acknowledges that they are required to pay for services already provided in the event of withdrawal.

9.4 The Client acknowledges that by giving this consent, they lose their right of withdrawal once the Coach has fully performed the service.

9.5 If the Client exercises their right of withdrawal before the service has been fully performed, the Client shall pay a reasonable amount corresponding to the services already provided up to the time of withdrawal.

9.6 Detailed information regarding the right of withdrawal, including instructions on how to exercise it, will be provided to the Client separately in accordance with applicable law.

10. Term and Termination

10.1 The coaching agreement is concluded for a fixed term of three (3) months, starting from the individually agreed start date.

10.2 The agreement ends automatically upon expiration of the agreed coaching period. No separate termination is required.

10.3 Ordinary termination by the Client during the agreed term is excluded.

10.4 The Client’s obligation to pay the agreed total amount remains unaffected by non-use of the services, early discontinuation, or subjective dissatisfaction.

10.5 The right of both parties to terminate the agreement for good cause remains unaffected. Good cause exists in particular if the Client seriously violates these Terms and Conditions, or the continuation of the coaching relationship is unreasonable for the Coach.

10.6 In the event of termination for good cause by the Coach, the Client remains obligated to pay the agreed total amount, unless the termination is based on a material breach by the Coach.

11. Final Provisions

11.1 The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

11.2 If the Client is a consumer, the mandatory consumer protection provisions of the country in which the Client has their habitual residence remain unaffected.

11.3 The place of jurisdiction, to the extent permitted by law, shall be the registered place of business of the Coach.

11.4 Should any provision of these Terms and Conditions be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

11.5 The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the economic purpose of the original provision.